Shipping & Returns
Holidays:
During the holiday season, our offices will be closed on Monday, 12/25 and Tuesday, 12/26, as well as Monday, 1/1/2024 and Tuesday, 1/2/2024. Please be advised that there may be a slight delay in shipping your products during this period. We appreciate your understanding and wish you a joyous holiday season.
GIFT SETS AND KITS/BOXES:
Gift Sets and Kits are final sale, no refunds or returns will be applicable for these items.
SHIPPING:
For deliveries sent to PO Boxes - please allow for 5-7 day shipping time as we are only able to deliver with FED EX GROUND.
Return Policy
We're all about making your shopping experience fabulous, but we understand that sometimes you might need to switch things up. Here's the lowdown on our return policy:
Eligibility:
- We're here to help if your order exceeds $40 and was placed within the last 30 days on bodyography.com.
How to Start a Return:
- Just drop us an email at sales@robanda.com with your order number and the reason for your return. We're here to make it super easy for you!
The Nitty-Gritty:
- We'll send you a gift card code for the total amount you paid (minus shipping and handling) straight to your email. This applies to orders made on bodyography.com within the USA.
Patiently Waiting:
- Be a bit patient with us – the return process takes about 7-10 business days (excluding weekends and holidays). We promise we're working as fast as we can!
A Quick Note:
- We keep an eye on returns and, as much as we love helping you, we have the right to refuse service to anyone who might misuse or abuse our lovely return policy.
EXCHANGES:
We totally get that makeup is a personal thing, and for hygiene reasons, we can't accept returns. But don't worry, we're here to sort you out.
Defective or Damaged Items:
- If your item arrives in less-than-perfect condition, no worries! Just shoot us an email at sales@robanda.com, and we'll get you sorted with a replacement. We're all about keeping your makeup bag flawless! Remember, we're here to make sure you're 100% happy with your Bodyography® experience. If you have any questions or need assistance, just give us a shout – we're always ready to help you!
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 14 days of receipt for a refund.
- Returned items must be in their original condition, unused, and in the original packaging.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original method of payment.
- Please note that shipping costs are non-refundable.
- To initiate a return, please contact us at sales@robanda.com with your order number and details.