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Frequently Asked Questions

Q: I have a PROMO code for Bodyography, can I use it on sale items?
A: No, promo codes are only good for use on full-price items.

Q: What if I need to change or update my shipping status or delivery address?
A: Not going to be home? No problem. With FedEx Delivery Manager®, you can request to pick up your delivery at one of thousands of secure, convenient locations – including FedEx Office and Walgreens. Learn more at

Q: What if my package is stolen or never arrives?
A: File a claim with us at and we will contact FedEx for you!

Q: Where can I find Bodyography products?
A: Bodyography products are sold in top salons, spas and beauty supply stores across the USA and internationally as well as online on For a list of distributors in your area, click Distributors in the navigation menu.

Q: Are Bodyography products Vegan?
A: Bodyography offers a wide selection of Vegan and Gluten-Free products – please see the product descriptions for this information.

Q: Why does my credit card statement show a charge from Robanda Intl. instead of Bodyography?
A: Bodyography is a division of Robanda International, Inc. As such, when you place an order with Bodyography, charges for your purchase will appear on your credit card statement as Robanda Intl., not Bodyography.

Q: How do I become a member of the Bodyography artistry team?
A: We have educators and artists spread all over the USA to service our Bodyography customers. To be considered please email your resume and samples of your work to

Q: Where are Bodyography products made?
A: Bodyography products are made at the top factories across the USA, France, Spain and Korea.

Q: I am interested in bringing Bodyography products into my salon, how do I do this, and will I receive training on the brand?
A: Please go to our Contact Us page and fill out the form—a representative will get back to you with all the necessary information. Once you receive your order, you will schedule training from one of our artists VIA Skype or in person and be given all the necessary training materials.

Q: What are your brushes made out of?
A: Our makeup brushes are made of cruelty-free synthetics fibers.

Q: I have very sensitive skin, can I still use Bodyography SKIN?
A: Bodyography SKIN is formulated for all skin types, even very sensitive skin. We use only the best natural and effective ingredients to improve the overall look and feel of your skin.

Q: I am a makeup artist, do you offer discounts for makeup artists and do you offer makeup kits?
A: Yes. we offer 20% off to Pros, please fill out the pro application form here under the Pro section. We also offer two kits, both a student kit and an artistry kit for professionals.

Q: What happens if I forget to apply my discount code at checkout?
A: Discount codes are unable to be applied post-purchase, however a one-time code will be given to you to be applied on your next purchase. Please contact or visit our Contact Us page for further assistance.

*The authenticity of our products does not apply to products purchased through unauthorized resellers, including unauthorized sellers on,, or other third-party marketplace websites. On, the authenticity only applies to the seller Bdirect Online.